This privacy policy sets out how Tanya uses and protects any information that you provide us. 

Tanya is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.


Tanya may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8th June 2018.

1. When and How Personal Data is Collected:

A certain amount of personal data is collected and stored online, via email, written, or over the phone.

Email/phone Enquiries:

When you make an enquiry with Tanya via email or over the phone, we will securely record any information you provide in order to provide a product/service and to communicate with you regarding this product/service.

Paying for a booking online:

Payments are made through Paypal at the time of booking. Tanya does not hold any client payment details. Please refer to Paypal’s Privacy Policy here on how your data is processed and stored.

Signing up to our Mailing List:

We use MailChimp as our automated marketing platform. When you purchase a service, you will be invited by to join Tanya’s Mailing List. You have the ability to Opt-In at this point, and subsequently subscription preferences may be changed by you at any time. You can unsubscribe from these emails at any time by clicking on the unsubscribe link at the bottom of all our emails. Please refer to MailChimp’s Privacy Policy here on how your data is processed and stored.

2. Why we collect Personal Data and What we do with it:

We collect data for the purposes of:

  • To provide our products/services
  • to meet company insurance criteria
  • for your health and safety
  • to tailor sessions to suit your individual needs
  • for our communication service (booking confirmations, reminders etc.)
  • to update you on our products and services based on your specified marketing preferences.

All information gathered by Tanya is treated as confidential and will not be shared with a third party unless required by law to do so. 

Tanya is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Unfortunately due to the nature of the internet, we cannot guarantee security of your information but ensure we follow the guidance of Data Protection Regulations to prevent data breaches.

Personal information is retained according to the requirements of our insurance and then will be securely removed permanently from our records.


3.     Links to Other Web Sites

Tanya is not responsible for the practices employed by websites linked to or from, nor the information or content contained in them. Please remember that when you use a link to go from to another website, our Privacy Notice is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please ensure you agree with 3rd party rules and policies before submitting personal information.

4.     Our Website:

Please look out for the Cookie pop up message when you visit our website.

We use cookies to enhance your browsing experience by:

  • Recognising when you log in and any preferred settings. 
  • Giving you a browsing experience that is unique to you and to serve you content which we believe improves your site experience
  • Analysing how your use our site which helps us to troubleshoot any problems and to monitor our own performance.
Full details of the cookies used on this website are included below.
Name of cookieRelated serviceExpiry periodPurpose
CONCRETE5 Concrete5 CMS Session This is an essential cookie placed by the Concrete5 CMS that tracks the current user session on the website.
__cfduid, _hp2_id CloudFlare 5 years Certain Javascript files required for this website to run correctly are served through the CloudFlare content delivery network
_ga Google Analytics 2 years This cookie is set by Google Analytics and is used to distinguish users
_gat Google Analytics 10 minutes This cookie is set by Google Analytics and is used to throttle the request rate

If you wish to stop or control the use of cookies on your browser, please refer to your browser’s settings for cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


5.     Controlling your Personal Information:

You may update or correct your personal information and email preferences at any time by:

  • contacting Tanya at
  • logging onto Bookwhen and changing any account and profile settings
  • clicking on the update profile link at the bottom of our marketing emails

If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Tanya.

You may, of course, decline to submit personally identifiable information to Tanya, in which case Tanya may not be able to provide certain services to you.

If at any time you feel that there is an issue with the way Tanya handles your data, please notify us immediately.

Tanya Buck

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